Refund and Return Policy

Refund and Return Policy

At Cellvene, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a clear and easy refund and return policy. Please read the following terms carefully to understand how we process refunds and returns.

1. Eligibility for Refunds and Returns

We offer refunds and returns under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will replace the damaged items or issue a full refund and return.

  • Incorrect Items: If you receive the wrong item, please reach out to us within 7 days. We will gladly replace the incorrect product and cover all associated shipping costs for the refund and return.

2. How to Request a Refund and Return

To request a refund and return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email at contact@cellvene.com or call us at +971 562 881100. Include your order number and a brief explanation of the issue. If you’re requesting a refund and return due to a damaged or defective product, please include photos of the product.

  2. Return the Product: If necessary, you may be required to return the product. We will provide you with a return shipping label (if applicable) and instructions on how to send the item back to us.

  3. Processing Your Refund and Return: Once we receive the returned product (if applicable), we will process your refund and return within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

3. Non-Refundable and Non-Returnable Items

Please note that certain items are not eligible for a refund and return, including:

  • Opened or Used Products: Products that have been opened or used are not eligible for a refund and return, unless they are defective or damaged upon arrival.

4. Change of Mind

Please note that change of mind is not included in our refund and return policy. We do not offer refunds and returns for items simply because you no longer want them, so we encourage you to carefully review your order before making a purchase.

5. Shipping Costs

  • Refund Shipping Fees: If you’re returning a defective or incorrect item, we will cover the return shipping costs.

  • Original Shipping Costs: Shipping fees for the initial order are non-refundable, except in cases where the product was damaged, defective, or incorrect.

6. Contact Us

If you have any questions or need assistance with your refund and return request, please feel free to contact our customer support team at:

We are here to help and ensure you have the best experience with Cellvene!

Note: This refund and return policy is subject to change. Any updates to the policy will be posted on this page. Please check periodically for any changes.